New Applicant
If you have never been a customer with MTCPU, we will ask you to come to the office at 316 N. Market Street to complete an application for service. All adult applicants will be asked to provide two forms of identification when submitting the application for service.
Acceptable Forms of Identification
New applicants for service are required to provide proper identification to connect service. At the time of the application, you will need a current and valid driver’s license or State issued I.D. card and your Social Security Card.
Privacy
If there is more than one adult over the age of 18 living in the residence and who will be responsible for the account, each applicant for service may be required to provide identification. Only persons who have signed the application for service, or someone designated in writing, will be allowed access to account information.
Deposits
New applicants for service are not required to make a deposit for connection of service:
- If you have never had service with the utility company.
- You are a returning customer with a good payment record with the utility co.
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Terms and Conditions of Service
For a comparison of the average costs associated with the many heat sources available to you, check out these handy links:
Former Utility Customer
If you are an existing customer or have been a customer in the past, you may not need to visit our office to establish service. You may call (618) 262-5151 or Toll Free 1-877-262-7036 to verify that we have the information we need to reinstate you as a customer in our service territory.
Identification
You may not be required to visit our office to establish a new account.
- If none of your personal information has changed
- When you ceased being a customer your account balance was paid timely and in full.
- It has been less than two years since you were last a customer.
Privacy
If there is more than one adult over the age of 18 living in the residence and who will be responsible for the account, each applicant for service may be required to provide identification. Only persons who have signed the application for service, or someone designated in writing, will be allowed access to account information.
Deposits
The Company may require an applicant for service to make a deposit with the Company.
The requirement of a deposit and the amount needed to connect service are determined in compliance with IL Admin Code Part 280 and equal two times the average monthly bill at the location to be connected.
Deposits earn interest while they are held by the utility company. The interest rate is established annually by the Illinois Commerce Commission. Interest will be credited to your account at the deposit anniversary date.
Deposits are refunded in full when the account has a satisfactory payment history during any 12-month period.
New Home Construction
As you plan the design and construction of your new home, we understand there are many decisions to make. Among them are decisions about how you will bring power to your home and what heat source you will use. Our Service Department has years of experience assisting homeowners with both overhead and underground electric installations and determining the costs associated with natural gas and electric heating sources. Call us at (618) 262-5151 or Toll Free 1-877-262-7036 and we will set up a time to meet with you and provide you with assistance.